Tuesday, March 31, 2015

What to Do as a New Manager When Your Boss Says YES and You Say NO

What to Do as a New Manager When Your Boss Says YES and You Say NO

In all the new manager training you went through, did they ever cover what to do when you disagree with your boss?

Probably not. But it happens, and you should be prepared to effectively handle it. Though not unlike how you should manage any disagreement at work, when your boss is concerned you want to be sure to apply plenty of finesse.

It is best if you have discussed the possibility of disagreement already and have established a mutually agreeable process for handling a dispute. If not, begin at the beginning:

  1. Acknowledge and respect the other’s position.
    Put all of your initial energy into understanding, appreciating and empathizing with their point of view. Do not stop asking open-ended questions until they feel understood.

  2. Frame the discussion by articulating a common goal.
    Based upon what you heard, find some common ground that makes sense for you, your boss and the company. Stay on this topic until you identify a mutually beneficial outcome.

  3. Ask if you can share your viewpoint.
    Once you have permission, be clear and compelling. Link your perspective to what matters most to your boss, the company and your common goal. If you do not gain permission, schedule time to reconvene when the dust settles.
Whether you’re disagreeing with a boss or with a co-worker, it is critical that you remain calm and objective. There is nothing to be gained (and much to lose) by getting angry or being disrespectful. At the end, you may not end up in agreement but you will have shared your thoughts and opinions openly and honestly and furthered your relationship.

Learn more at: http://www.lsaglobal.com/new-supervisor-new-manager-training/

No comments:

Post a Comment